The Products module allows users to create and manage products, services, and subscriptions. A product can have a variety of attributes such as pricing rules, descriptions, and custom created fields.
In the Products module, you have the ability to create:
- Categories - The product Category is a high level classification of a Product.
- Catalog Items - A Catalog Item is a pre-set product template with descriptions and pricing information that can be selected from a list.
- Products - A Product record is an actual customer order. You can select an existing item from the catalog or create a free-standing product.
Product Category
The Product Category is a high level classification of a Product. For example, you might have a category of 'Books', with sub-categories of e-Book, Hardcover, and Paperback. The Category field is available to populate as a tag cloud field on a Product record and can be pre-set in a Catalog Item.
To create a new category:
- Go to Products.
- Click the button Create-->Category.
- Enter the Category name, populate a Parent group (if applicable) and click Save.
To edit/delete a category:
- Go to Products.
- Click on the Categories button at the top.
- Click on the appropriate Category Name.
- From the Options button, select Edit or Delete.
Catalog Item
Catalog Items are used as templates to create products.
- Name: The name of the product
- Description: A description of the product.
- Categories: Category or categories for the product.
- Status: Select whether this is an active or inactive product.
- Type: Classifies the type of product. Default values are:
- Products: Physical Good, Software, etc.
- Service: Professional Services, Support contract, etc.
- Subscription: Recurring revenue
- Price Frequency: the number of times this amount will be charged to the customer. Default values are:
- One time
- Monthly
- Annually
- Sell Price Formula: General business rules around pricing and selling this product. Default values are:
- Editable – Allows user to change the pricing.
- Discount from List Percent – Set sell price to a set percentage from list price.
- Markup Over Cost Percent – Set sell price to a set percentage above cost.
- Profit Margin Percent – Set sell price to a set profit margin percentage.
- Same As List – Set sell price to the same as list price.
- Cost: the actual cost of the item.
- List Price: the list price of the item.
- Sell Price: the price being offered to the customer.
Product
The product record is an actual customer order. You can select an existing item from the catalog or create a free-standing product.
There are two ways to create a new product:
- Directly from the Products module. Click the button Create-->Product.
- From the Products subpanel in a related module (Accounts, Contacts, Opportunities). Under the Options button, select Create or Select Catalog Item. If you create the product from the subpanel of a related module, the related Module Contact/Opportunity and Account will pre-populate.
- Catalog Item: If you select an item from the catalog, the fields will pre-set with the designated values.
- Name: The name of the product.
- Quantity: The quantity sold or to be sold.
- Account: The account record related to the product.
- Contact: The contact record related to the product.
- Opportunity: The opportunity record related to the product.
- Categories: Category or categories for the product.
- Type: Classifies the type of product. Default values are:
- Products: Physical Good, Software, etc.
- Service: Professional Services, Support contract, etc.
- Subscription: Recurring revenue
- Price Frequency: the number of times this amount will be charged to the customer. Default values are:
- One time
- Monthly
- Annually
- Sell Price: the price being offered to the customer.
- Stage: The stage of the product: Open, Won, or Lost.
Products Portlet
The products portlet on an Account, Contact, and Opportunity displays all related products. A grand total summation of all product amounts by Price Frequency is displayed at the bottom. Products with different currencies will show the grand total amounts in the User's default currency.
Products in the portlet can be filtered based on the Product stage. You can create a new product from the Options button.
Quantity and Sell Price can be modified directly from the portlet by clicking the little pencil button next to the value you want to change.
Click on the little gear button to Edit, Delete, or Unlink the Product from the Account/Contact/Opportunity.
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