Gamification

Articles covering gamification in Zurmo.

• Gamification Overview

  CRM.me is a gamified application, which means it uses game mechanics to reward an individual’s usage of the system and promote best practice behavior.  The goal of gamification within CRM.me is to ...

• Gamification Dashboard

  The Gamification Dashboard is your central location to view all of your progress and track your achievements, points, and rewards. You can access the dashboard by clicking the dice icon at the top ...

• Badges

  Badges form a part of the CRM.me Gamification engine, they award users for achieving goals in the system. Some badges are awarded for achieving landmarks such as converting 10 sales leads to custom...

• Collections

  Collections are a fun addition to Zurmo. You will randomly earn collection items while using the application. You can view all available collections from your Game Dashboard. When you hover over...

• Coins

  Coins add an interesting dynamic to CRM.me by allowing for the purchase of virtual goods as well as real incentives such as gift cards and rewards. These rewards are customized by each company as t...

• Leaderboard

  The leaderboard displays a user's XP accumulation, allowing them to see exactly where they stand in ranking in comparison to other users.  It can be accessed under the user's name at the top of the...

• Leveling

  Levels are part of the CRM.me Gamification engine. There are two types of leveling in CRM.me: General Leveling and Category Leveling. General Levels Users accumulate XP points through actions p...

• Game Rewards

  Game Rewards are set up by an administrator and are a way of rewarding an individual's usage of the system. Game rewards are based on coins. You can view rewards available for redemption by clickin...

• XP Points

  XP Points are experience points that are awarded to users for every action they perform in the system, from editing an Account record, searching for a Contact, or simply logging in. These XP points...

• Admin - Game Rewards

  Set up Game Rewards as a way of rewarding an individual's usage of the system. Game rewards are based on coins. You can configure game rewards from the admin area under Administration --> Game Rew...